Cancellation and Refund

Cancellation rules for online Hatchback,Sedan and SUV Booking :

All the cancellation requests should be done via a phone call to +917499327876 / +919823370597 or through email at booking@ RoyalHolidays (I)

In case the booking is cancelled more than 24 hours or more before the pickup time, 75% of the total booking amount will be refunded

In case the booking is cancelled within 24-12 hour before pick up time, 40% of the booking amount will be deducted as penality.

In case the booking is cancelled within 12-6 hour before pick up time, 50% of the booking amount will be deducted as penality.

In case the booking is cancelled within 6 hour before pick up time, 100% of the booking amount will be deducted as penality.

In case the cancellation is done from the end due to RoyalHolidays(I) voidable reasons, 100% of the booking amount will be refunded.

Terms and Conditions

Fare will be always with point to point
Minimum KM for out station will be 60 KM for point to point
There won't be any multi point pickup and drops, as this violates other state aggregation norms
There won't be any return opportunity assured unless we have our presence in that other state
Out station will not attract any driver bata over for day or night charges KM rate designed is considering the additional cost for driver bata, permit and taxes for neighbouring state
Convenience fee will be 12% of the fleet charges or INR 200 whichever is minimum
Convenience will be charged directly to passengers in addition to fleet charges
GST will be 5% on overall fees, TDS 1% will be deducted from taxi owners share
Any out station duty will have compulsory pick up location from the Goa state and drop in any other state, not vice versa unless we have tie-up with other state
Package or City Ride duty will not be transferred or converted to outstation or vice a versa
Travel min will be charged at 1.5 INR per Min
Any additional travel or waiting time within a slot of 30 mins will be round up to the nearest hour
Additional travel or waiting time will be charged at INR 150 in Day time [ within 6:00 AM to 20:00 PM ] and at INR 200 in night time [ within 20:00 hrs till morning 06:00 hrs ]
Any balance / cash payment not paid digitally shall be collected by the driver
All Toll or Parking expenses will be additional and shall be paid by passenger and collected by driver as and when required

Privacy Policy

This document explains how ROYAL HOLIDAYS Ltd. processes information about you which is personally identifiable (" Your Information") when you use the ROYAL HOLIDAYS app or website ("ROYAL HOLIDAYS "), whether you are a driver, passenger or simply a consumer (Local GOAN People/Businessmen/Tourist/Passenger Staying or coming to the state of GOA). ROYAL HOLIDAYS Limited is registered as a data controller for the purposes of the Data Protection Act 1998. If you have any queries about how we use Your Information or have a complaint, please contact us, on email id, info@royalcabsgoa.com

We do collect Your name, contact details, other registration or profile information and reporting information about your use of ROYAL HOLIDAYS

Details required in order to collect and pay to you any fees as relevant
Location data
Driver performance, operational and financial details
This information is only used within ROYAL HOLIDAYS GOA and not shared with any of our client

PASSENGERS

Registration and payment details
Location data

VISITORS

Cookies information as set out here
Other data that you choose to provide to us

ALL

If you contact us, we may keep a record of that correspondence
Any other information provided by you pursuant to your use of ROYAL HOLIDAYS GOA

WE USE YOUR INFORMATION IN THE FOLLOWING WAYS

To provide the ROYAL HOLIDAYS GOA services to you including processing any bookings and payments
To investigate any complaints or potential breaches of the service